Payout and Reserves Policy

Last Updated: February 8, 2026

1. Scope and Roles

This policy explains how payouts, payout holds, and reserves work when an Organizer uses a payment provider connected through PaySeats.

PaySeats provides the software interface and reporting layer. Funds are processed, held, and settled by the applicable Payment Partner under that provider's own terms and regulatory rules. PaySeats does not hold customer funds or decide when a provider must release them.

2. Standard Payouts

Payout timing depends on factors determined by the Payment Partner, including onboarding status, country, currency, banking rails, reserve settings, fraud or compliance reviews, weekends or bank holidays, and the provider's own payout schedule.

PaySeats may display the status made available by the Payment Partner in your dashboard, but PaySeats cannot accelerate or override a payout.

3. Reserves and Payout Holds

A reserve or payout hold is a temporary restriction applied by the Payment Partner to some or all incoming funds. This is not necessarily a penalty; it can be part of the provider's risk and compliance controls.

Common reasons may include, for example:

• a new or recently reactivated payment account;
• upcoming events or services scheduled far in the future;
• sudden changes in sales volume or average order value;
• elevated refund, chargeback, or complaint activity;
• incomplete verification, sanctions screening, or other regulatory review.

PaySeats does not set, hold, or release reserves.

4. Information Shown by PaySeats

If the Payment Partner shares relevant status with PaySeats, we may show notices, disabled reasons, verification requirements, payout states, or reserve-related information in the dashboard or by email. The level of detail depends on what the provider makes available to us.

5. Failed Payouts and Remediation

Payouts may fail or be delayed because of incorrect bank details, closed or restricted accounts, incomplete verification, regulatory review, or provider-side errors. You are responsible for keeping your payout information current and for completing requests from the Payment Partner.

PaySeats can provide operational support and explain status information we receive, but we cannot reverse the Payment Partner's decision or manually release funds.

6. Questions and Support

If you need help understanding a payout issue, reserve, or onboarding requirement, please open a ticket through our Support Ticket System.